Troubleshoot
From Crystal Manager for Sage CRM
1.Images/Graphs Not appearing in Reports
On the server the image is created in a temp folder E.G.
C:\Windows\Temp\cr_tmp_image__CRM71_CustomPages_CRViewer_server_serverport
But deleted immediately once it has been downloaded.
You need to check permissions on this folder
If you continue to have issues check the IIS log file.
The location of the IIS log files can be located in IIS.
Next in IIS
- Click on 'Handler Mappings'
- On the right side under 'Actions' I selected 'Add Managed Handler'
- Request Path: 'CrystalImageHandler.aspx'
- Type: 'CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=13.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304'
- Enter Name as 'Crystal Reports Image Handler'
- Press OK
