Requirements

• Sage CRM 2018R1/R2 ,2019, 2020 and 2021
• CRM DB: MSSQL
• Reports should be set up using ODBC
• Crystal Run-time - CRRuntime_32bit_13_0_23.msi (shipped with the product) *(Pre 2019)you need to install the version 20 runtime (DO NOT INSTALL VERSION 21 OR LATER)

• Crystal Reports - To create the reports (not required on the server)
• .Net 4.6.x versions of the framework installed on server (CRM app pool must have 4.0 run-time)
• Compatible with all variants of Sage CRM (inc Sage 200/300 etc)

Run the following to ensure that .Net 4.0 is installed (* Newer versions of windows will need to use Server Manager to install this)

   %windir%\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i

• Note: IE 11 and some other new browsers only allow print to pdf (if they are locked down - this is environmental and does not happen in most instances).

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Note: The Crystal Report Engine that is shipped with our software allows 3 reports to be executed at any one time. Reports are queued then. This is sufficient for most businesses and no locking up occurs.