Troubleshoot

1. External IP addresses cannot run reports

Check the Server error log. If you see 500 errors there is a chance that the server request (which is made within the iis process) is not allowed and so is returning 500 errors.

To resolve this open the web.config file and set the CRMCodedPath setting to be something like "http://servername/CRM/". (Note: you may need to add this setting)

For example

  <add key="CRMCodedPath" value="http://localhost/crm/"/>

2. NT Authenication Error

Depending on the IIS setup you may need to add in a windows users details to the web.config file. This usually occurs when IIS requires authentication.

Set the following values to be a relevenat user. It is best to ensure that the users password does not expire.

   <add key="CRMNetworkUser" value=""/>
   <add key="CRMNetworkUserPassword" value=""/>
   <add key="CRMNetworkDomain" value=""/>
   //CRMNetworkUserAuthType value options are "Basic" or "Digest"
   <add key="CRMNetworkUserAuthType" value="" />

(Note: you may need to add these settings)

3.Images/Graphs Not appearing in Reports

On the server the image is created in a temp folder E.G.

 C:\Windows\Temp\cr_tmp_image__CRM71_CustomPages_CRViewer_server_serverport

But deleted immediately once it has been downloaded.

You need to check permissions on this folder

If you continue to have issues check the IIS log file. The location of the IIS log files can be located in IIS.

Next in IIS

• Click on 'Handler Mappings'
• On the right side under 'Actions' I selected 'Add Managed Handler'
• Request Path: 'CrystalImageHandler.aspx'
• Type: 'CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=13.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304'
• Enter Name as 'Crystal Reports Image Handler'
• Press OK

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4. Button Groups

Crystal Manager creates button groups in the system.

If you are running Sage 300 (Accpac) integration then this new button group may override existing groups.

To resolve delete the empty button group.

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5. Windows Authentication

Within the Crystal Manager folder (CustomPages/CRViewer) in IIS click on the "Authentication" button.

If you see "Windows Authentication" enabled, disable this.

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6. Wrong web.config file being used

Depending on the IIS configuration sometimes it can use the parent web.config file.

If you can delete or rename the parent web.config file.

Otherwise an unverified fix is as follows:

The attribute inheritInChildApplications must be placed in the <configuration> section of the web.config.

It looks like this:

 <configuration>
   <location inheritInChildApplications="false">
     ...
   </location>
     ....

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7. System.Web.Compilation

You get a compilation error after some time. This is a Trust Level issue. Check the user that the w3svc process is running under.

For IIS 6 look at

 http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/1f7959af-2eac-4418-91a3-56006ea6eb07.mspx?mfr=true

and

 http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/a55fb31b-5b42-476d-9cae-050ab3fae307.mspx?mfr=true

For IIS 7 look at

 http://technet.microsoft.com/en-us/library/cc753658%28v=ws.10%29.aspx

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8. Invalid field name

Error when adding new report

 Source: Analysis Server

 Message: Invalid field name. sample report {F91D3E21-5DDB-45D0-8826-8E7CFA07C233}.rpt

 Stack trace: at CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options) at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options) at CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened()

The issue is that there is a static parameter that needs to have the "Show on viewer" option changed from "Editable" to "Do not show"

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9. Move CR Viewer into its own application pool

In some instances this can make sense to do. There is a change in the "CRReportsListUser" list though that needs to be applied.

In this list the field "Description" links to the "CRViewer/Prompt.asp" (Custom File setting) page. The ASP page cannot live outside of CRM however. You need to move the prompt.asp page to the CustomPages folder and change the Custom File value to be just "Prompt.asp".

If you do not do this you will see an error on the screen

 Not licensed or not registered correctly
 In IIS check the application pool that your custom site is running in and make sure it is the same application pool as CRM.

Within the prompt.asp page also you would have to change line 62 from

 document.EntryForm.action="Default.aspx?crre_crreportsid=<%=Request.QueryString('crre_crreportsid')%>&SID=<%=Request.QueryString('SID')%>";

to be

 document.EntryForm.action="CRViewer/Default.aspx?crre_crreportsid=<%=Request.QueryString('crre_crreportsid')%>&SID=<%=Request.QueryString('SID')%>";

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10. Report load slow

If the report is slow to load you may need to edit the report (.rpt) file itself and turn of the default printer.

To do this open the report and select "File" -> "Page Setup".

From the dialog that opens check the "No Printer" otion.

Click the "Ok" buttons and save the report.