Requirements

• Sage CRM 7.2, 7.3, 2017R1/R2/R3 and 2018R1/R2
• CRM DB: MSSQL
• Reports should be set up using ODBC
• Crystal Run-time - CRRuntime_32bit_13_0_20.msi (shipped with the product) *(2017)you need to install the version 20 runtime (DO NOT INSTALL VERSION 21 OR LATER)

Download from here

 http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_20.zip

• Crystal Reports - To create the reports (not required on the server)
• .Net 3.5 and .Net 4.0 and .Net 4.5.2 versions of the framework installed on server (CRM app pool must have 4.0 runtime)
• Compatible with all variants of Sage CRM (inc Sage 200/300 etc)

Run the following to ensure that .Net 4.0 is installed (* Newer versions of windows will need to use Server Manager to install this)

   %windir%\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i

• Note: If you are running pre 7.2 - Sage's native Crystal Reports Integration (pre 7.2 as support ended then) and Crystal Manager cannot run on the one server at the same time!

• Note: IE 11 and some other new browsers only allow print to pdf (if they are locked down - this is environmental and does not happen in most instances).

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Note: The Crystal Report Engine that is shipped with our software allows 3 reports to be executed at any one time. Reports are queued then. This is sufficient for most businesses and no locking up occurs.

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SAP runtime service pack location (latest updates)

http://scn.sap.com/docs/DOC-7824

New Link (June 2017) http://www.crystalreports.com/crvs/confirm/