Requirements: Difference between revisions

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*Sage CRM 7.3, 2017R1/R2/R3 ,2018R1/R2 ,2019 and 2020
*Sage CRM 2018,2019, 2020 and 2021, 2022
*CRM DB: MSSQL  
*CRM DB: MSSQL  
*Reports should be set up using ODBC
*Reports should be set up using ODBC
*Crystal Run-time - CRRuntime_32bit_13_0_23.msi (shipped with the product) *(Pre 2019)you need to install the version 20 runtime (DO NOT INSTALL VERSION 21 OR LATER)
*Crystal Run-time - CRRuntime_32bit_13_0_30.msi (shipped with the product)  


*Crystal Reports - To create the reports (not required on the server)
*Crystal Reports 32 bit - To create the reports (not required on the server)
*.Net 4.6.x versions of the framework installed on server (CRM app pool must have 4.0 run-time)
*.Net 4.6.x versions of the framework installed on server (CRM app pool must have 4.0 run-time)
*Compatible with all variants of Sage CRM (inc Sage 200/300 etc)
*Compatible with all variants of Sage CRM (inc Sage 200/300 etc)
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     %windir%\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i
     %windir%\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i
   
   
*Note: If you are running pre 7.2 - Sage's native Crystal Reports Integration (pre 7.2 as support ended then) and Crystal Manager cannot run on the one server at the same time!
*Note: IE 11 and some other new browsers only allow print to pdf (if they are locked down - this is environmental and does not happen in most instances).  
*Note: IE 11 and some other new browsers only allow print to pdf (if they are locked down - this is environmental and does not happen in most instances).  


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Note: The Crystal Report Engine that is shipped with our software allows 3 reports to be executed at any one time. Reports are queued then. This is sufficient for most businesses and no locking up occurs.
Note: The Crystal Report Engine that is shipped with our software allows 3 reports to be executed at any one time. Reports are queued then. This is sufficient for most businesses and no locking up occurs.
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SAP runtime service pack location (latest updates)
http://scn.sap.com/docs/DOC-7824
New Link (June 2017)
http://www.crystalreports.com/crvs/confirm/
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4 April 2019
There doesn’t seem to be a way to get around print to pdf.
We think the reason is that the full report is not in fact downloaded on the screen (you can navigate next page etc) and if you just print what you see then you miss any other pages.
This is not an explanation from SAP but our guess as to why this happens.

Latest revision as of 14:57, 3 May 2024

  • Sage CRM 2018,2019, 2020 and 2021, 2022
  • CRM DB: MSSQL
  • Reports should be set up using ODBC
  • Crystal Run-time - CRRuntime_32bit_13_0_30.msi (shipped with the product)
  • Crystal Reports 32 bit - To create the reports (not required on the server)
  • .Net 4.6.x versions of the framework installed on server (CRM app pool must have 4.0 run-time)
  • Compatible with all variants of Sage CRM (inc Sage 200/300 etc)

Run the following to ensure that .Net 4.0 is installed (* Newer versions of windows will need to use Server Manager to install this) 

   %windir%\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i
  • Note: IE 11 and some other new browsers only allow print to pdf (if they are locked down - this is environmental and does not happen in most instances).

Note: The Crystal Report Engine that is shipped with our software allows 3 reports to be executed at any one time. Reports are queued then. This is sufficient for most businesses and no locking up occurs.

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