Troubleshoot - Revision history

Crmtogether at 10:19, 10 March 2025

2025-03-10T10:19:30Z

← Older revision		Revision as of 11:19, 10 March 2025
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	info the folder name from the Image A above.		info the folder name from the Image A above.

			----

			Could not load crpe32.dll

			[[File:could not load crpe dll.png]]


			The issue is around how the SAP runtime was installed.

			- Uninstall the SAP runtime (this is important)

			- Install again as an Administrator (run as)

			- reboot

2022-12-22T15:27:59Z

← Older revision		Revision as of 16:27, 22 December 2022
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	Check the "Identity" that the CRM app pool is running under. If its not "LocalSystem" and is some other user you should uninstall the SAP runtime and then open a command prompt as the user that is being used and then navigate to the folder that contains the SAP runtime installer and run this. It will run as that user and should install with correct permissions.		Check the "Identity" that the CRM app pool is running under. If its not "LocalSystem" and is some other user you should uninstall the SAP runtime and then open a command prompt as the user that is being used and then navigate to the folder that contains the SAP runtime installer and run this. It will run as that user and should install with correct permissions.

			----

			BLANK report

			Windows updates can cause the Crystal runtime to look for the wrong folder name resulting in a 404 (you need to inspect this in chrome/edge to see this)

			Image A
			[[File:blank report crystal.png]]

			To resolve this copy the existing folder (it may differ from our screen shot)

			Image B
			[[File:crystal bobj aspnet.png]]

			info the folder name from the Image A above.

2022-06-15T08:44:44Z

← Older revision		Revision as of 09:44, 15 June 2022
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	21. 404 on ASP.Net pages		21. 404 on ASP.Net pages

	ASP.net is not installed or not installed correctly. To install run the following from the command line (run as admin)		ASP.net is not installed or not installed correctly.

			On 2021 versions of windows you must use Server Manager to install the latest ASP.Net.

			Older windows systems can do the following:

			To install run the following from the command line (run as admin)

	%windir%\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i		%windir%\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe -i

2021-04-19T12:23:11Z

← Older revision		Revision as of 13:23, 19 April 2021
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	<httpCookies requireSSL="false" />		<httpCookies requireSSL="false" />
	<customErrors mode="RemoteOnly" />		<customErrors mode="RemoteOnly" />

			----

			ERROR when you view page:

			Could not load file or assembly 'file:///C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\dotnet1\crdb_*****.dll' or one of its dependencies.

			Check the "Identity" that the CRM app pool is running under. If its not "LocalSystem" and is some other user you should uninstall the SAP runtime and then open a command prompt as the user that is being used and then navigate to the folder that contains the SAP runtime installer and run this. It will run as that user and should install with correct permissions.

2019-01-17T12:58:55Z

← Older revision		Revision as of 13:58, 17 January 2019
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	----		----
	January ~~2018~~		January 2019
	Due to to changes in .net you may need to add in		Due to to changes in .net you may need to add in

2019-01-17T12:58:45Z

← Older revision		Revision as of 13:58, 17 January 2019
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	This is an issue with your font (seen in calibri). Only solution is to change the font to something else or repair your fonts (outside the scope of support).		This is an issue with your font (seen in calibri). Only solution is to change the font to something else or repair your fonts (outside the scope of support).

			----
			January 2018
			Due to to changes in .net you may need to add in

			<httpCookies requireSSL="false" />

			to the web.config file

			EG

			<system.web>
			<httpCookies requireSSL="false" />
			<customErrors mode="RemoteOnly" />

2018-02-09T09:40:43Z

← Older revision		Revision as of 10:40, 9 February 2018
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	Message: Exception Msg: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.		Message: Exception Msg: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

			The issue here is that an external url
			EG
			http://crm.server.com/crm/eware.dll

			does not work/resolve on the CRM Server. To test this open a browser on the server and use the external url. This will fail is this is the issue.

			But the local url
			EG
			http://localhost/crm/eware.dll

			does work so you must add in the local url to the "CRMCodedPath" setting

			**Do not add in the eware.dll part. Only put it in in the following format

			http://localhost/crm/

2017-10-06T10:44:08Z

← Older revision		Revision as of 11:44, 6 October 2017
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	http://www.crystalreports.com/crvs/confirm/		http://www.crystalreports.com/crvs/confirm/

			***PLEASE note that you should only install up to version 20 (the default version is higher)
			EG
			http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_20.zip?_ga=2.105168387.1072756685.1507286576-103813667.1498225595

	----		----
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	****to fix this install the latest SAP runtime (as the bug is in that) from		****to fix this install the latest SAP runtime (as the bug is in that) from
	[http://www.crystalreports.com/crvs/confirm/ http://www.crystalreports.com/crvs/confirm/]		[http://www.crystalreports.com/crvs/confirm/ http://www.crystalreports.com/crvs/confirm/]

			***PLEASE note that you should only install up to version 20 (the default version is higher)
			EG
			http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_32bit_13_0_20.zip?_ga=2.105168387.1072756685.1507286576-103813667.1498225595


	To fix this open IIS 'aspnet_client\system_web' folder and create a folder with the .net version you now have (you may need to check the version)		To fix this open IIS 'aspnet_client\system_web' folder and create a folder with the .net version you now have (you may need to check the version)

2017-09-22T19:50:33Z

← Older revision		Revision as of 20:50, 22 September 2017
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	Check the Server error log. If you see 500 errors there is a chance that the server request (which is made within the iis process) is not allowed and so is returning 500 errors.		Check the Server error log. If you see 500 errors there is a chance that the server request (which is made within the iis process) is not allowed and so is returning 500 errors.

	To resolve this open the web.config file and set the CRMCodedPath (CRM Coded Path) setting to be something like "http://servername/CRM/". (Note: you may need to add this setting)		To resolve this open the "custompages/crviewer/web.config" file and set the CRMCodedPath (CRM Coded Path) setting to be something like "http://servername/CRM/". (Note: you may need to add this setting)

	For example		For example

2017-09-19T14:11:45Z

← Older revision		Revision as of 15:11, 19 September 2017
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	<add key="doodbctest" value="N" />		<add key="doodbctest" value="N" />
	<add key="useExistingConnections" value="N"/>		<add key="useExistingConnections" value="N"/>


			----
			Font issue when printing - strange characters being inserted (i in front of t for example)

			This is an issue with your font (seen in calibri). Only solution is to change the font to something else or repair your fonts (outside the scope of support).